Reference

Your Account Terms and Data Rights on lexus365

When you open an account with us, you're entering a clear legal relationship.

Account Ownership & ControlData Retention & RemovalWithdrawal Verification ProcessSupport Rights & Escalation
lexus365 Your Account Terms and Data Rights on lexus365
GET HELP NOW

How to Reach Our Legal and Account Team

Live Chat Open your account settings and click Support. Our live-chat team responds within 2 minutes during lobby hours (08:00–23:00 Jakarta time, seven days a week). Ask about account verification, data requests or withdrawal holds.
Email Escalation Send formal requests (account closure, data export, dispute) to [email protected]. We log every email and respond with a ticket number within 24 hours, then resolve substantive issues within 5 business days.
Account Settings Log into your account on desktop or mobile app, go to Settings > Privacy & Data. You can download your full record, adjust data-sharing preferences or request account suspension without legal friction.
HOW WE PROTECT YOU

Data Security, Cookie Use and Your Withdrawal Rights

Encryption & Storage

All personal data—name, email, DANA/OVO/GoPay/QRIS identifiers—travels over HTTPS and rests in encrypted databases. We conduct quarterly penetration tests and do not hold full card numbers; payment tokens are stored with PCI-compliant third-party processors.

Cookie & Session Policy

Session cookies keep you logged in and track gameplay for fraud prevention and responsible-use monitoring. Marketing cookies (optional at signup) let us show you relevant game updates via email. You can opt out anytime in your account settings without affecting withdrawal or account access.

Withdrawal Verification

Before we send funds to your DANA, OVO, GoPay or QRIS wallet, we verify your identity and confirm the destination matches your registered payment method. This 1–3 hour hold is a legal requirement and protects your account from unauthorized transfers.

Account Closure & Retention

Request account closure anytime via live chat or email. Once closed, your gameplay history and payment records stay with us for 7 years to comply with Indonesia's financial audit obligations; personal contact details are purged after 2 years unless local law requires longer retention.

Dispute & Data Rights

Disagree with a withdrawal hold or balance? File a dispute via live chat with transaction details; we investigate within 48 hours. You have the right to request corrections to inaccurate personal data or export your full account record at any time—no reason needed.

Legal & Compliance Contact

Our compliance officer reviews all policy queries and formal complaints. For serious concerns, escalate via email to [email protected] with subject line 'Formal Complaint'. We log and respond to every submission in accordance with Indonesia's consumer-protection framework.

Your Legal Questions Answered

When you request account closure via live chat or email, we pause new gameplay immediately, honor any pending withdrawals, and permanently disable your login within 24 hours. Funds in your wallet are transferred to your registered DANA, OVO, GoPay or QRIS account within 3–5 business days. Closure is irreversible; you'll need to open a new account to play again where local law permits.

Yes. Log into Settings > Privacy & Data and click 'Download My Data' to receive a complete record—your name, email, phone, deposit history, gameplay logs and withdrawal records in a downloadable file. Processing takes up to 14 days. You can also request specific corrections to your profile details anytime via live chat.

Verification typically adds 1–3 hours to withdrawal processing. We check your identity (to prevent account takeover) and confirm the destination payment method (DANA, OVO, GoPay or QRIS) matches your registered account. This protects both you and your funds; it's required by Indonesia's payment regulations and fraud-prevention standards.

We do not sell your personal data. Payment processors (for DANA, OVO, GoPay and QRIS) see only what's needed to clear your deposit or withdrawal. Marketing emails are opt-in; you can disable them in Settings > Communications anytime. Gameplay data stays internal unless local law requires disclosure.

Contact live chat or email [email protected] with your transaction ID and details. We investigate all disputes within 48 hours and review gameplay logs to verify accuracy. If an error occurred, we credit your account or process a corrected withdrawal. All disputes are logged and handled in writing.

Payment and gameplay records are kept for 7 years to meet Indonesia's financial compliance requirements. Your personal contact details (name, email, phone) are deleted after 2 years unless you re-open an account. You can request early deletion of non-financial personal data by emailing [email protected].

Download your full account agreement from Settings > Legal Documents on desktop. For official correspondence, email [email protected] with your account ID and the document you need. We send all formal notices and account changes in writing within 5 business days of your request.